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Frequently Asked Questions

Getting Started

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase that can then be redeemed toward the cost of future purchases.

Signing up is easy! Simply create an account and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest item releases. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning points!

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person

Not at all! There’s no purchase necessary in order to enroll in Sunnydaze Rewards.

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc

Earning and Redeeming

Yes, you will! All customers who previously made a purchase on our site were automatically enrolled in our rewards program.

In order to redeem points, you must first be logged into your account at checkout. Once you’re logged in, your points and rewards discount will appear under the items in your cart.

You need to earn a minimum of 100 points in order to earn a discount. Every 100 points earned equals $5 off.

Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Referring your friends is easy! Simply enter the email addresses of your friends and we'll email them a special $15 discount code to apply toward their first Sunnydaze purchase of $100 or more. Can't quite remember your friend's email address? No problem! You can also refer your friends via Messenger, Facebook, Twitter, and more. As soon as a friend redeems their discount at checkout, we'll award you 300 points to exchange for $15 off your next purchase!

Returns

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon toward a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account.

Troubleshooting

Unfortunately, our online store does not allow multiple discounts to stack on top of each other, which includes rewards points. Only one discount can be applied to an order at a time.

Double check that you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact our customer service team and they will help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks: 1. Try to refresh your browser. 2. Try to log out and then back in to your account. 3. Check your ‘Rewards History’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards History’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is not accurate, you can contact our customer service team and they will look into the issue for you.

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message. The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them. To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once. If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact our customer service team if you need further assistance.

Thank you so much for sharing us with your friends! We really appreciate it. Referred friends must be a first time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there. Points will be added to your account as soon as your friend completes their first purchase on our website. When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.