1-Year Manufacturer Warranty Information
Here at Sunnydaze Decor, our goal is to provide you with the best US-based customer service to assist you with any product needs to ensure you are 100% satisfied.
In the event that the product you receive has a manufacturer detect, please don't hesitate to reach out and contact us. To learn more about our warranty policy, continue to read to find out what is covered, what is not covered, and how you can contact us to open a claim.
What's Covered Under Our Warranty?
Any defects in workmanship or material under normal use is covered under our full 1-year manufacturer warranty.
During your warranty period, we will replace product parts or give you an entire replacement of a product that proves defective due to improper material or workmanship during normal usage at no extra charge.
What's Not Covered Under Our Warranty?
The follow conditions or instances are not covered under our warranty:
- Inadequate care and/or neglect
- Environment and/or natural elements
- Immersion in water, unless specified
- Improper installation/storage and/or maintenance
Our Sunnydaze Decor warranty is void if your product has been damaged by accident, misuse, negligence, improper installation, and/or modifications. This includes any and/or all defects that are caused from freezing water damage, hard water damage, failure to keep the product clean, and free of harmful additives such as bleach, chlorine, etc., that affects the finish or any parts.
Also, our 1-year warranty does not cover any additional charges or installation, removal, disposal, or consequential damage associated with any warranty claim.
How You Can Make a Claim
To open a claim, you need to provide proof of purchase with the purchase date and photos of the defective product. These are required to help us determine the actual cause of the defect and for future quality control on our merchandise.
Contact us at firstname.lastname@example.org with your photos and issue. Warranty claims usually take 3-5 business days to process.