Frequently Asked Questions

Distilled water will help prevent mineral buildup, as well as reduce algae growth, but it is not required to use distilled water.

Generally, our fountains are capable of resisting wind, but if your area experiences severe wind conditions your fountain could be knocked over. You can prevent damage to your fountain by moving it indoors or into a sheltered area during inclement weather. If your fountain is too large to be moved, remove the lighter portions of the fountain that could be blown away and store them indoors until conditions are less windy.

You should store the fountain in a dry, covered space during the winter season, especially if your area experiences freezing temperatures. Before storing your fountain for the season, drain it and allow it to dry completely. If your fountain is too large to move, place a protective cover over it. For more information about how to winterize your fountain, check out our article 8 Do’s and Don’ts for Winterizing Your Outdoor Fountain.

Yes, the fountain wires and lights are designed to be submerged in water. The only part that should NOT be exposed to water is the adapter that plugs into an outlet.

There is no power switch for the lights, but for select models, the lights can be disconnected from the pump/power source to turn them off.

Our products are not tested on animals, so we do not recommend using your fountain as a main water source for furry friends.

Our electric fountains have cords that are typically around 6 feet long.

Select models can be converted to solar power by adding a solar panel kit. To determine if this is an option for your fountain and choose the correct kit, please give us a call at 833-982-1977 for assistance.

This is determined by the length of the cord that connects the solar panel to the fountain pumps and lights. Generally, our solar fountains feature cords that are approximately 16 feet long. Additional 16-foot cords can also be purchased if you require more length.

Yes, in order for the fountain to function there must be direct sunlight hitting the panel.

Solar fountain batteries last approximately 4 to 6 hours before they need to be recharged.

No, the lights will only turn on at night when light is no longer detected on the solar panel. Plus, the panel must be turned on and a battery charge is required.

Select models can be converted to electric power by adding an electric submersible pump. To determine if this is an option for your fountain and choose the correct pump, please give us a call at 833-982-1977 for assistance.

You should not place wood or gas fire pits on top of wood or composite deck boards without a protective surface made of fire-resistant material. Also, make sure that the fire pit is positioned at least 10 feet away from the house. For more information, consult our article, The 5 Do's and Don'ts When Using a Fire Pit on a Wood Deck.

No, if exposed to the elements your fire pit can develop rust. To help prevent rusting, cover your fire pit when not in use and remove the ashes after each fire. For more information about preventing rust, check out our article, Why is My Fire Pit Rusting? (And How to Prevent It).

Yes, you can put sand in the bottom of wood-burning fire pits.

For safety reasons, wood-burning fire pits should never be used underneath a covered porch or patio.

No, any modifications made can void the warranty.

No, our rings and liners can only be assembled as one unit.

Yes.

No

Yes, most of our log racks can be used indoors or outdoors.

No, chimineas should only be used outdoors and at least 10 feet away from your home. They should also not be used on a wooden deck.

No, the chiminea can develop rust if left exposed to the elements for long periods of time. To help prevent rust, place a protective cover over the chiminea.

No

No

No, our fire pit tables can only be fueled by propane tanks.

Yes, as long as the fire glass is intended for propane gas fire pit tables.

No, not at this time.

Mushroom-style propane heaters are designed for outdoor use only and should be placed a minimum of 50" away from walls, ceilings, and other structures. Forced air propane heaters can be used in garages or construction sites providing there is enough ventilation provided. Please see the assembly instructions for full details.

No, it should be plugged directly into a power source.

Both the propane and electric space heaters have automatic shutoff features.

The best hammock depends upon your personality, needs, and lifestyle. We have a large variety of outdoor hammock types to choose from including rope, quilted, Mayan, American, Brazilian, and much more, so you can find the best hammock that fits you. Need help choosing the best hammock? Make sure to read our ultimate hammock buying guide and you'll be relaxing in your brand new backyard hammock in no time.

You can hang your hammock in a variety of places both indoors and outdoors. The most popular option is to hang it between two tress, but you can also use a hammock stand or hang it between two posts or walls. If you need help hanging your new backyard hammock or want to learn more about where you should hang it, make sure to read our guide on how to hang a hammock in three easy steps.

No. As long as you hang them properly, hammocks do very little damage to trees. To further reduce the risk of harming your trees, choose two trees that are sturdy and mature and use our tree straps or drill eye hooks into the tree to hang your hammock.

Generally, the amount of space required to hang your outdoor hammock is about two feet greater than the total length of your hammock (when measured from end loop to end loop). For example, if your hammock is 13 feet long, then you should place it in a location that has at least 15 feet of open space for hanging. Your hammock should also be hung at a 30-degree angle.

Sleeping in a hammock can help improve the quality of your sleep in a number of ways. In fact, sleeping in a hammock has been shown to help alleviate insomnia. The gentle rocking motion of a hammock helps lull you to sleep. Hammocks also place you in the perfect position for sleep with your head and feet slightly elevated causing you to fall asleep quickly and stay asleep longer. For more information, check out our blog article 5 Reasons to Use a Hammock as Your Bed.

Yes! People have been sleeping in hammocks for centuries. The best hammocks for sleeping include Mayan, Brazilian, and camping hammocks because the sides of the hammock will cocoon your body, keeping you safely in the center.

No! Lying in a hammock with your head slightly elevated helps you achieve the perfect sleeping position. Sleeping this way allows your body to stretch out, aligns your spine and loosens tight muscles. This can actually help alleviate back pain. 

We suggest storing your hammock indoors when not in use, especially during inclement weather.

No, the hammock itself is made of quilted fabric and cannot be removed. If you are looking for a removable fabric piece for a rope hammock, try our quilted hammock pads and pillows.

No, you can hang the hammock between any two suitable trees too!

We suggest storing your hammock indoors when not in use, especially during inclement weather.

Any hammocks with a spreader bar will not fit in a washing machine. To clean these hammocks, use a mild soap and damp cloth to spot clean stains. Thoroughly rinse the hammock and hang it to dry. Mayan and Brazilian hammocks can be placed in a mesh net laundry bag and washed using a gentle/delicate cycle and a mild detergent. You can also wash these hammocks by hand. Hang to dry.

This varies based on the size and style of the hammock. Generally, most hammocks can be used with our universal stand. If you have any questions about finding the right hammock stand please contact our customer service department for assistance.

No, you can hang the hammock between any two suitable trees too!

We recommend storing our patio sets indoors or in a cool, dry sheltered area, like a garden shed, during inclement weather. If you live in a humid climate, your wood patio set should be stored indoors when not in use to protect against swelling which can cause the wood to warp. Covering the set while in storage and when the set is not being used is also recommended.

Yes, to maintain the appearance, apply a suitable penetrating wood, teak or linseed oil at least once a year. Bring furniture indoors and allow it to dry for at least 12 days before applying any oil. Only apply oil to wooden surfaces. Use a soft cloth or soft brush and carefully apply oil as directed by the wood oil manufacturer.

No, the one-year warranty does not cover damages or defects caused the application of chemical treatments or protective coatings.

We recommend storing our patio swings and loungers indoors or in a cool, dry sheltered area like a garden shed during inclement weather. Covering the set while in storage is also recommended.

No, we do not carry them, but they are available on Wayfair and Amazon.

The compatible replacement canopies and cushions can be purchased if they are in stock. All replacement part sales are final and cannot be returned.

No, they are not fade-resistant. It is best to avoid extended periods of exposure to direct sunlight. To preserve the fabric, you should store away the cushions and pillows in a cool, dry space.

Yes, to maintain the appearance, apply a suitable penetrating wood, teak or linseed oil at least once a year. Bring furniture indoors and allow it to dry for at least 12 days before applying any oil. Only apply oil to wooden surfaces. Use a soft cloth or soft brush and carefully apply oil as directed by the wood oil manufacturer.

No, any defects or damages caused by a chemical or oil treatments will void the warranty.

No, unfortunately the shade is not a replacement part we carry and it cannot be replaced without having to replace the full unit.

Yes, we recommend using our market umbrellas with a dining table and an umbrella stand while cantilever umbrellas should be used with a set of four base weights. Consult the umbrella instructions to determine how heavy your umbrella stand or base weights need to be in order to support the umbrella.

We recommend using our market umbrellas with both a dining table and an umbrella stand while our cantilever umbrellas require a set of four base weights. Consult the instructions to determine how heavy your umbrella stand or weights must be.

Even if your umbrella is securely anchored, your umbrella may bend if the wind is strong enough. We recommend closing the unit when not in use and storing the umbrella indoors during inclement weather and throughout the winter season.

No, you should store your umbrella indoors or in a sheltered area during the winter months to avoid snow and water buildup that could cause the unit to collapse.

Yes, we do carry replacement options for purchase, however we may not always be in stock.

We recommend bringing the planter pots inside during the winter season and freezing temperatures to avoid cracking.

Yes

No, there are two carts that have the handle but you cannot buy the handle separate and assemble it to the cart that does not have a handle.

The wire shelves can be removed, but the actual tier/poles should not. The greenhouse could become unstable without the support from the poles.

Unfortunately, no there is not a gate or door attachment.

No, we would encourage you to rely on a different way to keep your pet from leaving the yard.

Each glass gazing globe will have a slightly different look because they are hand painted. Also, the color may vary slightly from product images due to differences in the light sources (e.g. sun, fluorescent, incandescent) monitor display settings, and individual perception.

The hole allows water to drain out rather than pool with the birdseed. Some seed will fall out through the hole as you fill the feeder initially but will stop once there is enough birdseed inside.

Equally separate each piece on by one until the spinner is evenly fanned open. Check out this video to learn more.

Yes, you can.

No, each set of string lights is powered by a solar panel and cannot be connected to one another.

No, the solar panel charges during the day in order to power the LED lights when they turn on at night.

Approximately 4 to 6 hours with a full charge.

We recommend storing our patio sets indoors or in a cool, dry sheltered area like a garden shed during inclement weather. If you live in a humid climate, your wood patio set should be stored indoors when not in use to protect against swelling which can cause the wood to warp. Covering the set while in storage and when the set is not being used is also recommended.

Unfortunately, no we do not have replacement keys. Each key is uniquely designed for the safe so no replacement keys are available. Because of this, it is important to keep them in a safe space in case you need to access the safe without the code.

Yes, but you may still want to season it after you clean it from being packaged.

Use of an extension cord is not recommended. Directly connect the refrigerator to an electrical outlet.

Before connecting the unit to a power source, let is stand upright for at least 24 hours.

To ensure proper service access, ventilation, and optimal performance, allow at least 2-3 inches of clearance around the back, sides, and top of the unit.

For hard to remove stains, professional rug cleaning is recommended.

With proper care and maintenance, it should not fade. The material is UV-resistant and 95% stain resistant.

No, it must be properly plugged into a grounded outlet only.

No, never use this appliance in bathrooms, laundry rooms, or any other location where the heater could come in contact with water or be exposed to high moisture.

In order for the unit to be safe, you must install a fire box in the wall and ensure it is up to code for it to be in your home.

We intend to ship your order as soon as possible. Most items ship the same business day if you place your order by 2:00 CST or the next business day if placed after that time.

*Any Sunnydaze or CASL Brands item will ship to you the same day or next business day*

Once your order has shipped a tracking number will be sent to the email address that was used to place the order.

We will ship to the 48 contiguous United States and Canada. Most items can also ship to AK and HI. We do have the ability to ship some items internationally, please call (833) 982-1977 to inquire.

Shipping is free when the order is sent to one of the 48 adjoining US states located on the continent of North America. This does not include AK, HI, or international locations.

Your order’s arrival date depends on a variety of factors including: your location, the type of shipping selected, and the carrier used to deliver the order. If standard ground shipping was chosen, your order should arrive within 2 to 7 business days. If your order is going to be delivered outside the contiguous 48 states, it should arrive within 4 to 10 business days. For the most accurate estimation, visit the carrier’s website (either FedEx, UPS, or USPS) and insert the provided tracking number to see your order’s predicted delivery date.

Yes, most items will have an option for you to upgrade the shipping at your expense. Remember not to count weekends in your 2 or 3 days as most carriers will not deliver expedited packages on weekends.

Typically you will be charged a brokerage charge for shipping to Canada. We are not responsible for any brokerage charges on any packages. Those charges come from a combination of Canadian Customs and the carrier such as UPS and FedEx. We cannot control these costs as they are not charges that Sunnydaze Decor charge. We only charge you the shipping costs from us to you.

UPS, FedEx, and USPS are the carriers that deliver most of our products. If you place a large volume order or purchase a large fountain (over 150 lbs), your order may be delivered on an LTL/Common Carrier pallet.

A pre-order is an order placed for an item that is not currently in stock. Pre-orders are shipped once the inventory is available.

Payment is collected at the time the pre-order is placed.

Yes. After you make the first installment payment at checkout, you will be required to continue installment payments until the balance is paid in full, regardless if the order shipped yet or not. 

A "Less Than Truckload" or LTL order is an order where a single unit is shipped on a pallet and is delivered by a semi-truck. This method is typically used to deliver exceptionally large or heavy items like courtyard fountains. If you order an item that requires LTL delivery, the carrier will contact you and schedule a 4-hour window for delivery. These deliveries will be dropped off curbside only and require a signature after inspection.

Our 1-year limited warranty covers any defects in workmanship or material. During your warranty period, we will replace any necessary parts or the entire product if it is proven to be defective for no extra charge.

The following conditions or instances are not covered under our warranty:

1. Inadequate care and/or neglect
2. Environment and/or natural elements
3. Immersion in water, unless specified
4. Improper installation/storage and/or maintenance

Our Sunnydaze Decor warranty is void if your product has been damaged by accident, misuse, negligence, improper installation, and/or modifications. This includes any and/or all defects that are caused from freezing water damage, hard water damage, failure to keep the product clean, and free of harmful additives such as bleach, chlorine, etc., that affects the finish or any parts.

Also, our 1-year warranty does not cover any additional charges or installation, removal, disposal, or consequential damage associated with any warranty claim.

To register for a warranty, please locate your order number and fill out the form at this link. Your order number can be found within the order confirmation emails with an "SD-" prefix.

Example:

To open a claim, you need to provide proof of purchase with the purchase date and photos of the defective product. These are required to help us determine the actual cause of the defect and for future quality control on our merchandise. Contact us at customerservice@sunnydazedecor.com with your photos and issue. Warranty claims usually take 3-5 business days to process.

Returns should be made within 30 days of purchase according to your item receipt. The item must be in its original condition and packaging (the exception to this rule is any purchase made between November 1st through December 31st. These purchases are eligible for return until January 31st providing the item is unused.)

You can have the original payment method refunded or (if your item was damaged or proven defective) we will send you a replacement item.

Please follow these simple steps to return an item (please note: if your order arrived damaged or defective, we will offer a replacement or full refund, but you do need to send back the original item):

1. Contact us at customerservice@sunnydazedecor.com or 833-982-1977 to receive return authorization. A return address will be emailed to you.
2. Carefully package your product in the original packaging with all instructions and parts. If you received a packing slip, please enclose that as well. If not, please put a note in the box with your name, address, and order number. We are not responsible for any lost or damaged shipments back to our warehouse so make sure you keep your tracking number you receive from the carrier.
3. Ship the item back to the address given in the return authorization using an insured shipping carrier. Be sure to insure your item for the purchase price of the product. Sunnydaze Decor is not responsible for any damages or losses incurred in return shipping. If damages occur in return shipping, you are responsible and must file a claim with the carrier you chose. Please note: If the item is damaged during return shipping and you did not insure the package, you will not receive a refund from Sunnydaze Decor or the carrier you selected.

If you purchased a large item that was shipped via LTL/common carrier, the item must be inspected before you accept the delivery. If there is obvious damage, please refuse the shipment and contact us as soon as possible at 833-982-1977.

Upon receipt of the return, it can take up to 48 business hours to process the return and issue a refund. Most financial institutions will process the funds to your account within 3-5 business days, however refunds going back to PayPal, Amazon Pay, Apple Pay, and Google Pay can take up to 7-10 business days. If you purchased your item using a gift certificate or a portion of a gift certificate, your return will be credited back to you in that form. There will be no cash returned for purchases made using a gift certificate.

We encourage you to contact us immediately by phone or email to request an order cancellation. Orders placed on business days before 2 PM CST will ship that same day. We make every effort to cancel an order before it ships. If the order has already left our facility, we will reach out to the carrier and request that the package be brought back to us, however we cannot guarantee that the carrier will be able to return the order to our facility. If a request to cancel an order is not successful, our team will assist you with a prepaid return label to send the order back for a refund.

Items shipped via UPS, FedEx, or USPS must be opened as soon as possible once received. Inspect all the items from your order to check for damages, defects, or missing parts. If the package appears damaged, we ask that you still open the box and inspect the unit for any issues.

If you have a problem and need assistance with replacement parts or a refund, please call us at 833-982-1977 or email us at

customerservice@sunnydazedecor.com

. To honor the warranty, we need to verify the purchase and we ask that you have your order number ready, to avoid any delays in reaching a resolution.